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Customer Success Manager

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Customer Success Manager

Contract type: Permanent
Location: Sydney
Industry: Software Development
Reference: 3373713

Job description

Customer Success Manager 

We are working exclusively on an amazing opportunity for passionate Customer Success Managers to join an award-winning SaaS company with a global reach at a pivotal time in their very successful journey to date.
 
The company has a clear purpose and they are extremely passionate about their products and how they can empower everyday individuals, companies large and small, and have a real impact on their lives and the outcomes of their business.
 
You will be joining a very talented, highly intelligent, and passionate group of people from all walks of life who have a common goal and that is to build world-class, life-changing products. They are all high performers, very driven, highly collaborative, who like to challenge the status quo.
 
With huge growth plans for the next 12 months, they are looking for a talented, driven, creative, and passionate about using technology to make a difference to join their Customer Success Team. You will have the chance to play a key role in providing world-class, unforgettable digital product experiences to their customers across a variety of industries and sectors


What you will be doing:
  • Onboard customers onto the platform, including training, guidance, advice and early implementation.
  • Advise customers on best practices in no-code. deployment and governance at scale.
  • Provide product support from basic questions to diagnosing application configuration issues. 
  • Provide demonstrations of solutions built on their platform to business stakeholders. 
  • Conducting discovery workshops, trials & developing business cases to help sales.
  • Train customers on how to use the platform.
  • Develop strong relationships with both below-the-line and above-the-line stakeholders. 
  • Drive customer engagement with the product & maximise the value they can gain from the platform.
  • Identify opportunities for account expansion. 
  • Represent the voice of the customer by providing feedback to the product team.
What you have been doing:
  • At least 2 years of experience in providing product support or related activities.
  • Strong experience facilitating solution scoping, design and requirements gathering workshops.
  • You love technology and would like to keep learning and working with tech
  • Strong interpersonal skills and can effectively communicate on both technical and non-technical topics.
  • Attention to detail and appreciation for the importance of UI/UX.
  • You feel empowered when faced with new complex problems and operate efficiently when dealing with uncertainty.
  • You have a fun, positive and collaborative attitude towards work and love to take ownership of everything you do.

In return, you will be working with a bunch of amazing people from all walks of life who love what they do and are keen to share this with the rest of the world. You will be working on a world-class product as they are going through another period of growth and they offer salaries based on your experience and what you can bring to the table. They will offer ongoing training and development, a clear career path, and a great place to work.