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Network Support Engineer

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Network Support Engineer

Contract type: Permanent
Location: Sydney
Industry: Infrastructure & Network Support
Salary: 140000
Reference: 3149668

Job description

Network Support Engineer

This is an amazing opportunity for a strong Network Support Engineer to join an exciting new Australian home-grown, international technology business with a “start-up” mentality. The business is in a fast-growth phase in an emerging new global sector and has already demonstrated it is a leader in its core areas.

As a Network Support Engineer, you will be responsible for providing technical support for both new and existing clients. Working closely with the team and the client you will provide solutions and support the clients across their range of products, and will also help identify problems and find resolutions.

You will be a problem-solver, passionate about networking, and a self-learner who is enthusiastic and tech-savvy. 
 
Responsibilities
  • Effectively communicate with customers regarding technical issues 
  • Diagnose and troubleshoot wireless, security, switching, and other various network-related issues 
  • Own each customer case from initial creation to resolution.
  • Collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices.
  • Work with engineering and management to diagnose and resolve critical, escalated issues.
Qualifications
  • Fundamental understanding of and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11a/b/g/n/ac wireless.
  • Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.
  • Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers.
  • Experience installing and troubleshooting WiFi networks
  • Experience with Cisco Meraki, Ruckus or other similar tools would be highly advantageous
  • Outstanding English language written and verbal communication skills and comprehension.
  • Ability to clearly and concisely articulate matters to third parties.
  • Excellent account management, follow-through, and attention to detail.
  • Experience in computer networking related problem solving, critical thinking, and troubleshooting.
  • Ability to multitask and work under pressure.
  • Networking certifications a plus: CCNA, CCNP, CWNA, etc.
This is a great opportunity to join a growing business with a global reach that has developed world-class big data and analytics products. You ill be joining a world-class team of developers and engineers who are passionate about what they do. 

All interviews will be conducted via video and they offer a quick turnaround and a competitive package.