Product Manager - SaaS

We’re looking for an experienced product manager with past experience within a high-growth SaaS environment.

About the role
You’ll have the opportunity to work across different areas of the product, with different stakeholders, developing bespoke solutions. 
 
As the business is continuing to go through another period of growth you will work closely with the Head of Product building structure and process into their growing team in a way that doesn’t hold the business back from hitting their objectives. 
 
We are looking for someone that is going to be comfortable working in a fast-paced environment that is constantly evolving and growing so no two days will be the same.
 
What you will be doing:

• You will be responsible for product discovery, collaborating closely with the product design & engineering teams, running customer research, competitor analysis, and building understanding of the problems we need to solve and opportunities we should take.
• Collaborating with key business stakeholders to define the strategy and roadmap for one of our product areas, whilst creating buy-in for the features you are building.
• Communicating with stakeholders across all functions of the business as well as externally in order to ensure there’s a constant flow of information between all parties.
• You will be responsible for ensuring the voice of the customer is heard throughout the product development process, from speaking with our Customer Support & Success teams to interviewing customers on a regular basis.
• You will be in charge of maintaining the product backlog and will run key product activities such as backlog refinement, grooming, developing user stories, etc.
• You will work closely with Marketing, Customer Success & Support to ensure feature releases are successful, whilst measuring the impact the feature has post release.

 
What you will be bringing

• Passion and a genuine desire to build world class products  -
• Strong Product Management experience - successfully delivering measurable impact as part of a product team, bonus if you have CRM or SaaS experience
• Experienced in facilitating product development processes and running key activities such as retrospectives, workshops, standups, product demos that lead us in creating outstanding solutions for customers and users.
• You have extensive experience of building SaaS products from inception to delivery and onto in-life iteration
• You’ve successfully migrated a product from a managed services product to a Saas environment
• Comfortable with analytics, from creating dashboards in mixpanel, pivot tables in excel or running intermediate SQL queries independently
• Familiar with working on tools such as Jira, Mixpanel, Google Analytics, Miro, Notion etc.
• Excellent communication skills, able to explain the thinking behind the product decisions with all levels within the business.
• Highly motivated and comfortable taking the initiative.
• Motivation to work in a fast-moving entrepreneurial environment.
• You are a team player able to work with a cross-functional team in an agile environment.