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Email System/EDM Administrator

Job Title: Email System/EDM Administrator
Location: Bondi Junction - Sydney
Salary: Full Time
Job Published: over 4 years ago

Job Description

About Us.

We're a well-established online marketing and services management company located in the heart of Bondi Junction with smart and passionate people to help solve interesting problems using a wide variety of technologies. You'll have an awesome computer setup, participate in monthly and quarterly events, there's sweeping views of Sydney harbour, and great perks such as drinks, fitness sessions & gym facilities provided for free! Plus there's always room to learn and grow your career path.

Who we're looking for.

We're looking for a smart, personable, friendly and talented Email System/EDM Administrator to join our growing team. You should be passionate about learning and working with a wide variety of technologies in the email/SMS industry. Excellent verbal and written communication skills are a must.

What you'll be working on.

The role is a broad one but don't let this be a turn-off, we're looking for an open-minded person who will have the benefit of working with both the backend infrastructure as well as frontend marketing side of the business. It's the best of both worlds!

You'll be working closely with other IT team members to manage and improve the existing email infrastructure and plan its expansion. You'll also get to work with our Creative and Retention teams on delivering high quality campaigns, be responsible for deployment, subscriber segmentation, executing test sends, preparing subscriber lists, and scheduling using our in-house system and 3rd party EDMs.


  • Troubleshooting inbound and outbound email issues reported by end-users.

  • Work with the rest of the IT team to administer and maintain email infrastructure.

  • Play a key role in the ongoing development of internal IT platforms.

  • Demonstrate attention to detail in dealing with complex projects.

  • Develop new communication strategies and liaise with Retention & Creative departments to deliver innovative campaigns.

  • Optimize current campaigns through rigorous testing and analysis.

  • Interact with various departments with regards to new email/SMS campaigns.

  • Effectively use EDM platforms such as Lyris, DreamMail, etc.

Required Experience:

  • Good understanding of web and email architecture (DNS, SMTP, HTTP, etc).

  • Experience administering Email Gateway software (eg. MS Exchange, GFI MailEssentials, Cisco IronPort, etc).

  • Experience dealing with Email Blacklists and Feedback loops.

  • Experience dealing with 3rd party email providers.

  • Some experience using CRM databases and campaign monitoring tools.

Nice to haves, but not a must:

  • HTML & CSS knowledge.

  • SQL Server development (T-SQL experience, general RDBMS knowledge)

Please note, to apply for this role you MUST: Be an Australian Citizen, Permanent resident or already possess a suitable Work Visa

ITSM will get in touch with applicants directly.

Please click APPLY NOW to send your resume.

ITSM look forward to hearing from you.

Good luck from TheDriveGroup : )

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