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IT Support Lead

Job Title: IT Support Lead
Contract Type: Permanent
Location: Sydney
Industry:
Salary: $55K-$65K+Super
REF: 2926764
Job Published: 3 months ago

Job Description

Our client is a well respected, medium sized company working within the business consulting space. Due to continued expansion, they are currently looking to add a passionate and skilled individual in an IT Support Lead capacity to supervise two IT Support Agents, as well as provide Level 2 support to internal employees.
  
This is a permanent position based near the Sydney Olympic Park, with great opportunities to further your career and move into a Level 3 support position within the business.
  
To top it all off, the company offer some cracking benefits including free hot lunches cooked by a company chef as well as free parking within the Sydney Olympic Park area.

About the role – 
  • As an IT Support Lead, you will provide Level 2 support to just under 200 internal employees.
  • The IT Support Lead will take responsibility for the supervision of two IT Support Agents who provide Level 1 & Level 2 Support.
  • You will also provide support to external clients on occasion as clients sometimes rent the company’s board rooms and the hardware within them.
  • In this position, you will develop your support skills working with technologies such as Windows 10, Windows Server, Active Directory, ServiceNow and Office 365.
  • As well as software support, you will also provide support for hardware such as webcams, microphones, charging docks etc.
About you – 
  • You will have at least 3+ years’ previous experience providing top quality Level 2 IT Support.
  • It is essential that you have demonstrated experience and a strong understanding of Windows 10, Windows Server, Active Directory, and Office365. Any ServiceNow experience is a bonus.
  • Excellent communication and people skills are a must, as you will be supporting just under 200 internal employees as well as external clients.
  • Passion for technology and the drive to progress will ensure you are a success in the role, the company will give you all the tools necessary to progress and be successful.
  • You must be able to commute to the Sydney Olympic Park on a daily basis.

This role is urgent, with the client conducting interviews immediately. Please follow the links to apply.

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