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IT Support Manager - / Support Engineer - Networking

Job Title: IT Support Manager - / Support Engineer - Networking
Contract Type: Permanent
Location: Sydney
Industry:
REF: 2668118-160218
Job Published: 5 months ago

Job Description

Senior Support Engineer x 1, Support Engineer x 1 - Immediate Need - CBD 

We are working with a well known Australian Software Compnay who are looking to add a Senior Support Engineer and a Support Engineer to their team.

This is a Global business who have experienced significant growth over the past few years and are passionate about helping businesses and organisations perform better, innovate and drive transformation through data and analytics.

The role will be hands-on, leading a team responsible for managing customer incidents and issues as well as delivering high-quality outcomes by following best practice processes and procedures. In addition to the management of escalations, the position will assist with root cause diagnosis and identification.
 
 Ideally, for the Senior Support Engineer, you will have -
  • Proven experience working in a Team Lead capacity.
  • Strong technical skills across Telecommunications Networks.
  • Strong experience with IP routing technologies (Cisco predominately).
  • Strong experience working with Global Offices / Teams
  • Outstanding communication skills with a proactive and engaging personality.
 Responsibilities for both roles -
  • Ensure all incidents and service requests are logged and resolved within agreed service levels and quality standards.
  • Assist with high priority incidents and participate in problem resolution.
  • Support and monitor existing infrastructure, perform preventative maintenance work as well as other regular system administration activities.
  • Establishing strong working relationships with a good mix of reactive and proactive support.  
  • Assist the projects team with technical implementation and support work.
  • Support and managing client server and network infrastructure.
  • Maintain all internal documentation (procedural and technical).
  • Experience in a complex enterprise network environment.
  • Proven experience supporting and maintaining a business critical network environment across a number of inter-connected sites.
  • Solid Cisco experience – switching, routing, WAAS, ASA, wireless, UCCX/UCCE.
  • CCNA/CCNP, Cisco Routing and Switching, Cisco ASA
Ideally, You will have
  • Cisco CCNA certification.
  • Tertiary qualification in IT, Computer Science or related discipline.
  • Well-developed analytical and problem solving skills.
  • A proven ability to communicate effectively both verbally, and in written format.
  • Highly developed attention to detail.
  • A passion for customer service, collaboration and the ability to execute client focused outcomes.
  • Proactive and energetic approach.
  • Ability to work autonomously and manage tasks of competing priority.
This is an urgent requirement due to continued growth and recent project wins. You will be joining an amazing team who are focused on people and culture, offer ongoing training and experience and great career progression. 

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