Job Description
This is a permanent opportunity based only 2 minutes from Wynyard Station in the Sydney CBD.
About the role:
- As a Product Support Technician, you will enable the company's customers to achieve the most out of the SaaS Platform.
- You will provide Level 2 Support and assist with any bugs, outages or other issues.
- You will take ownership of the technical support process for the SMS Architecture of the platform.
- Working with other members of the business such as the product or development team, you will help to contribute to the improvement and advancement of the platform.
- Provide excellent customer support via the telephone, live webchat, and the businesses ticketing system.
- A strong understanding of the ins and outs of SMS Architecture is a must to be considered for this position.
- Previous experience in a Technical Support position providing Level 2 Support to external customers and clients is a must.
- Strong Account Management experience in a customer-facing technical position will be necessary.
- Knowledge of tools such as Freshdesk or JIRA will be highly regarded but is by no means required.
- Experience providing technical support and customer service via phone, live web chat and helpdesk tickets is a must.
- Excellent verbal and written communication skills, with an outstanding phone manner, is required.
For extra information, please contact Matthew Cook via Matthew@thedrivegroup.com.au or 0477 622 408
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