Job description
Our client has an immediate requirement and is looking for a Business project lead for a 6 month contract to come in on a greenfield project to assess and recommend a CRM system.
We are looking for the project lead to source professional services organisation to facilitate and collect high-level CRM requirements, develop a Customer Strategy, produce tender documentation, select a supplier, provide a Business Case and prepare a high-level implementation plan.
This project has applicability across the entire organisation so that capturing its multifaceted requirements regarding a CRM will require you to build and maintain strong working relationships with multiple business teams and to collaborate with other IT Shared Services teams.
Duties;
Experience:
We are looking for the project lead to source professional services organisation to facilitate and collect high-level CRM requirements, develop a Customer Strategy, produce tender documentation, select a supplier, provide a Business Case and prepare a high-level implementation plan.
This project has applicability across the entire organisation so that capturing its multifaceted requirements regarding a CRM will require you to build and maintain strong working relationships with multiple business teams and to collaborate with other IT Shared Services teams.
Duties;
- Coordinate the sourcing and procurement of professional services organisation with Customer and CRM delivery experience
- Facilitate consultation with stakeholders to gather company-wide CRM requirements and prepare a high-level company-wide Customer Strategy
- Work with professional services organisation and Internal stakeholders to prepare a business case, identify costs, risks, explain benefits and justify the investment in a CRM system
- Work with professional services organisation to plan, communicate, coordinate and deliver Customer Strategy and Business Case.
- Work as part of a small team during the initial scoping/Business Case phase
- The role may be extended beyond 6 months based on Business Case approval
Experience:
- Knowledge of Enterprise CRM Systems and their delivery in larger organisations.
- Experience writing business cases.
- Demonstrate ability to manage, plan and coordinate work for a project to ensure it delivers outcomes such as the Business case, high-level requirements and plans
- Ability to apply a structured project management approach and methodology, ensuring adherence to internal frameworks to effectively produce the deliverables required.
- Ability to liaise with Shared Services and the rest of IT to produce high-level plans and identify required resources for the Business Case
- Identify, plan and complete communication activities to ensure they provide information in a timely and relevant manner and clearly communicate the intended messages.
- Experience building trust, confidence by proactively engaging stakeholders to facilitate requirements gathering
- Demonstrable experience of working to produce a Business Case
- Knowledge, experience and working knowledge of Financial Organisation.