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Business Project Lead

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Business Project Lead

Contract type: Contract
Location: Sydney
Industry: Infrastructure & Network Support
Reference: KBBP

Job description

Our client has an immediate requirement and is looking for a Business project lead for a 6 month contract to come in on a greenfield project to assess and recommend a CRM system.

We are looking for the project lead to source professional services organisation to facilitate and collect high-level CRM requirements, develop a Customer Strategy, produce tender documentation, select a supplier, provide a Business Case and prepare a high-level implementation plan.

This project has applicability across the entire organisation so that capturing its multifaceted requirements regarding a CRM will require you to build and maintain strong working relationships with multiple business teams and to collaborate with other IT Shared Services teams.
  
Duties;
  • Coordinate the sourcing and procurement of professional services organisation with Customer and CRM delivery experience
  • Facilitate consultation with stakeholders to gather company-wide CRM requirements and prepare a high-level company-wide Customer Strategy
  • Work with professional services organisation and Internal stakeholders to prepare a business case, identify costs, risks, explain benefits and justify the investment in a CRM system
  • Work with professional services organisation to plan, communicate, coordinate and deliver Customer Strategy and Business Case.
  • Work as part of a small team during the initial scoping/Business Case phase
  • The role may be extended beyond 6 months based on Business Case approval
 
Experience:
  • Knowledge of Enterprise CRM Systems and their delivery in larger organisations.
  • Experience writing business cases.
  • Demonstrate ability to manage, plan and coordinate work for a project to ensure it delivers outcomes such as the Business case, high-level requirements and plans
  • Ability to apply a structured project management approach and methodology, ensuring adherence to internal frameworks to effectively produce the deliverables required.
  • Ability to liaise with Shared Services and the rest of IT to produce high-level plans and identify required resources for the Business Case
  • Identify, plan and complete communication activities to ensure they provide information in a timely and relevant manner and clearly communicate the intended messages.
  • Experience building trust, confidence by proactively engaging stakeholders to facilitate requirements gathering
  • Demonstrable experience of working to produce a Business Case
  • Knowledge, experience and working knowledge of Financial Organisation.

If you have experience in leading sourcing projects and writing business cases for CRM Solutions, please send your CV to Projects@thedrivegroup.com.au