Service Desk Team Lead

Service Desk Team Lead
* Sydney CBD - 5 days per week
* Up to $120k plus super

TheDriveGroup are proud to be partnering with a growing MSP within their niche.
  
They are looking to add a Service Desk Team Lead to their growing team.
  
What you will be doing:

• Overseeing service desk team performance, ensuring accuracy and timely ticket resolution
• Managing customer expectations and serve as a key point of contact for complex assistance
• Supporting and mentoring service desk team members
• Developing and maintaining build guides, procedures and reports.
• Configuration, maintenance and support of Office 365, Vmware, Windows Server, Backups and Networking

What you need:

• L2 or L3 Service Desk Technician with a proven track record and tenure with an MSP
• Tech stack MUST include; Firewalls, Switches, Routers, Windows Server and Office 365
• Experience in leading and developing junior team members and leading service desk technicians
• High level written and verbal communication skills
• Strong commitment to delivering excellent customer service
• Relevant tertiary qualification in Networking, IT or Computer Science preferred  

Benefits:

• A continuous learning environment - get paid certification!
• Quarterly events, social clubs and more 

If you have any questions about this role or others we have available you can email our team directly via natalie@thedrivegroup.com.au
  
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TheDriveGroup is 100% committed to improving meaningful diversity in the technology industry.
  
We partner with clients who embrace diversity and seek candidates across all backgrounds, abilities, genders, sexualities, cultures, and faiths.